Returns & Exchanges
At Al-Harmain Dates, we take pride in the quality of our premium fruit, but due to the perishable nature of our products, we only accept returns for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim for a replacement or refund.
Document Condition
Take clear photographs of the damaged product and the original packaging immediately upon arrival to serve as proof of condition.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photos of the issue.
Verification Process
Our quality control team will review your claim within 48 hours to verify the defect or shipping error against our storage standards.
Resolution
Once approved, we will either dispatch a fresh replacement order at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing